I often work with clients who, prior to transferring to ISOPro, relied on self-help GRC software that offered minimal or no support. While that approach works fine in some cases, it no longer works as your requirements evolve and continual changes to your system are needed.
We also see this with new clients who transfer out of SharePoint solutions and MS Power Apps or other low code options like SalesForce, AirTable or Google Sheets.
Many organisations rely on an in-house expert who specialises in their preferred low-code solution. However, this approach often falls apart when the expert changes roles or becomes overwhelmed by the business’s growing demand for system changes.
Having a dedicated software support team for your enterprise compliance platform offers several key advantages:
- Error Reduction: Your expert support team gains a deep understanding of your operational environment and helps you configure forms, enforce completion rules, perform calculation and preempt or avoid system changes that could lead to errors.
- Time Savings: A support team will expedite and project manage the changes to the processes for you and meet your timelines allowing you to focus on your core business activities.
- Improved Effectiveness: Software know-how is applied when setting up compliance workflows and automation; this ensures the information capture is configured using the most effective configuration options for your information flows.
- Continual Improvement: Regular software updates and tips from the support team help you leverage the new or improved system features as they become available.
At ISOPro, we don’t provide a one-fits-all self-help platform, we partner with you to ensure compliance effectiveness.
Our implementation and support team comprises of engineers and software techs with a deep know-how of compliance operations in many different industries from over a decade working with compliance-heavy clients. They share their know-how and work alongside you to navigate compliance challenges, manage risks, improve compliance effectiveness and boost productivity.
Send us a message today to discover how ISOPro and our support team can make a difference for your organisation.
Gianni Torta and the ISOPro team