Here’s a real-world application of how ISOPro helped a complex organisation streamline its compliance management process.
Problem
A leading Australian food product certifier needed better visibility into high-impact areas, including:
- Rigorous workflow rules to ensure the correct process was always applied
- High levels of data security and control of access to confidential information
- High levels of client, auditor and audit data integrity
- Reminders to clients and auditors
- Simplification of auditing and audit reporting
- Simplification of tracking of audit non-conformances
Approach
We implemented the organisation’s entire ISO 9001 and ISO/IEC 17065 framework online, making both their client certification process and their internal compliance processes fully paperless and automated.
- For their client auditing, we configured their processes in ISOPro and enabled the team to manage client certification applications, agreements, audits, approvals, and distribution of reports and findings seamlessly.
- For their internal compliance to both ISO 9001 and ISO/IEC 17065, we configured all their documentation, auditor accreditations and competencies, as well as compliance processes such as internal audits and management reviews, within the platform.
Outcome
With ISOPro, the organisation has achieved a high level of efficiency within its compliance framework, largely due to no re-entry or manual handling of any information to/from the various stakeholders. This has led to:
- Reduced administrative workload for auditors and admins by >50%
- Standardised process flows for all auditors and various state offices
- Achieved high levels of confidence in data security and confidentiality
- Improved timeframes for audit completion and reporting to client
If you’d like to learn more about how we can tailor ISOPro to suit your specific processes and information needs, get in touch for a no-obligation chat.
Gianni Torta and the ISOPro team